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Once a coach has successfully established rapport, it is time to begin the process of understanding the client’s beliefs. This is the most critical part of the coach/client relationship.

Successful coaching requires the skillful art of understanding how the client’s beliefs impact or affect the connection to the environment. Whether the client is a student or a professional in the marketplace, it is imperative that the client’s beliefs are both understood and respected.

Beliefs are much bigger than feelings. A good coach must have the ability to separate the two. Without this skill there can be misunderstandings that ultimately have the potential to make the relationship dysfunctional and untrustworthy. Understanding your client’s beliefs will also help you to better understand the internal representations they are making about the world around them. Beliefs can be best described as the client’s frame of reference stated in a particular context.

A successful coach will be able to assist clients in making distinctions between their present state, the resource state and their desired state. Present state can be identified by understanding how the client is communicating. This technique requires great attention to the communication process between the coach and the client. The coach must use the “mind and body are one” system of communication.

A coach works from the assumption that the mind and body are one cybernetic system; communication is redundant, and the meaning of communication is the response you solicit. The coach must help the client understand interferences or limiting beliefs. In other words, the coach helps the client identify the resources he or she needs to make the changes for a more positive life. The coach does not tell the client how to do that but assists by providing a series of tools to equip the client to make the desired changes.

Interferences can come in a variety of forms. Clients may state either what they do or do not want to change, or they may not be able to express in words the representation that is desired. A successful coach will help clients: 1) know what they want; 2) know if they are getting what they want; and, 3) develop the flexibility to change their behavior until they get what they want. The client’s outcomes are to provide direction, purpose, and meaning, and should always be stated in the positive.

Coaches must be able to understand how the client’s perceptions, emotions, voice, tone, pitch and body gestures impact behavior. They can then assist clients to understand their behavior by understanding behavioral frames.

Here are four important behavioral frames:

1.	Distinction between outcomes versus problem - focusing on the solution is much more useful than focusing on the problem because it determines the direction in which the client will focus energy and resources.
 2.	Distinction between opportunities versus limitation - the coach assists the client in looking for opportunity in every situation rather than looking for what is wrong in every situation.
 3.	Distinction between failures versus feedback - judging a person limits one's opportunity to provide feedback.  Helping the client by giving them feedback provides a vehicle for growth and wisdom.
 4.	Distinction between "How versus Why" - by asking 'how' questions, the coach can assist the client to set realistic and manageable goals.

Dr. R.J. Braxton graduated from University of Wisconsin-Madison in 2001 with a Ph.D. in Educational Administration, specializing in evaluation and planning. He also holds an M.S. degree in Human Resource Management from the University of Oregon and an M.P.A. degree in Organizational Theory and Management from the University of Washington. For the past 10 years he has been involved in educational development and human resource management. Dr. Braxton is a compassionate and fun loving person with top notch educational, motivational and leadership experience. Certifications Include:
Franklin Covey Coaching
Certified Neuro Linguistic Programmer
Leadership
Expertise
Leadership
Team building
Peak Performance
Coaching
Interviewing and Networking
Most Requested Trainings
Employee Coaching
Workplace Diversity
Interviewing and Networking
Creating A Shared Vision
Student Leadership
Individual Coaching

Do you need a Life Coach? What exactly is a Life Coach?

Would you like to enhance your performance and business opportunities, or simply achieve more in your life?

Are you unsure how to develop and utilize your skills, need help to solve a financial dilemma, resolve a problematic personal or work relationship, or achieve better work/life balance?

Maybe you are confused about the next step in your business direction, and want support from someone who can help you to identify opportunities and next steps.

Do you want to lose weight, stop smoking, improve motivation and self-confidence?

Do you want to achieve higher personal or professional goals?

There is much more you could achieve in your life with a Life Coach. A Life Coach is part personal consultant, part sounding board, part manager. Yes, manager. Someone to help you maintain direction, develop strategy, motivation, and goal setting. A coach is often the person, who encourages a professional to succeed, to hire, to fire, to fine-tune a sales pitch, to stretch, set higher goals, boost profits and make better decisions about everything from personnel to strategy. You might dream of expanding your business, but need help developing a business plan and strategies to put your plans into action. Business owners sometimes become disillusioned about being a business owneryet they have all the requisite skills and ability to be highly successful. A Life Coach can release your potential commercially, personally and emotionally.

Life Coaching is not another ‘how to’ course. It is a powerful and empowering relationship between two people that produces exceptional results.

“Why would I need a coach”? You might ask. You reason, “I am successful. I am happy and my business is good or as good as I think it could be.” That is precisely the reason that Tiger Woods or Pete Sampras needs a coach. Tiger Woods could say, “My golf game is good. I won the last tournament.” However, his coach is one of the most important people in his life.

A coaching session is typically thirty minutes and rarely longer than an hour. Sessions are conducted face-to-face or via phone. Some coaches include brief email exchanges between formal sessions or follow-up. Many Life Coaches offer fee packages, which allow a discount for prepaid sessions.

Finding a qualified coach is a dilemma as the profession is relatively new and unlicensed. The following criteria are good guidelines.

• Master’s or Doctorate Degree – Many Life Coaches are trained in interpersonal skills, yet possess a unique blend of practical experience, financial skills and empathy. They will understand your personal and business challenges and help you to deal with them effectively.

• Proven experience as a professional

• Openness and flexibility to their approach at being ‘your’ coach.

• Ability to be patient and push you to succeed simultaneously.

Dorothy M. Neddermeyer, PhD, Entrepreneur, personal and professional Life Coach has 25 years experience. http://www.drdorothy.net

Relate two of man’s most important quests and you are guaranteed to reveal a phenomenon that’s known as a sportsbook. Would you know of anything that could feasibly be more original? Think of a party of lads clapping in support of a favorite team, and almost regularly antes will be placed complementing the racket. Enthusiastic to get their piece of the delights, on-lookers regularly attempt to estimate who is the likeliest to win the imminent race. All this finally turns into a congenial and friendly race known as sportsbook.

Don’t be shy! Learn top online sport betting book maker games from home!

In order to bet, you’ll probably want to call on a sportsbook, i.e. a setup which proffers sportsbook. In the USA, there’s four states where we can go for sportsbook wagers legitimately, but beyond legal you can try it everywhere providing you find a bookie *and* you’re a legal adult. Covered sports events you can choose to risk your money on are pro in parallel to college league basketball plus college football, professional baseball, professional hockey, in parallel to betting on both dog and horse racing. Punters might bet on the total result of a fight or game, on what round any given competitor will be defeated, and even whether a coin toss in a fight or game lands heads or tails.

The bookies firm will lean on number crunching to aid you come to a conclusion which team you deem is the likeliest to win. There’s the spread, that’s point leverage allocated to the inferior contestant that is presumed to go under by X number points. This is the odds maker’s procedure of making objective lays possible for a Sportsbook. For example we could bet on a contestant that is presumed to go under and and still profit from that bet providing the contestant goes under by X number of points.

You’ll find plenty of many different styles of bets– straight, teasers, which are a duplicate of to parlays, differing in that you may subtract or, if you prefer, add points from the balance to enhance your lays,parlay wagers, including, to boot, over-unders, the straight bets being the most common in sportsbook wagers.

So why not take a stab at it and chill out while you’re at it? But see to it that you won’t get too enthused and spend your complete retirement fund on a whim. Because you will most likely end up distressed for the rest of your life.

As a Life Coach I quickly identified most individuals wanted to achieve a particular goal or ambition and tried it themselves without success, and unfortunatley were still reluctant to get any help. So, I started ‘A Life Coaching’ a company which provides individuals with the tools, skills and processes to Life Coach themselves. (Free sample multi media below.)

All of the sudden the barriers for individuals came tumbling down, now Life Coaching become aligned with human nature and everyone is happy to learn how to succeed and apply the principles themselves. But, with one major advantage, a Life Coach is still there for the individual if one is needed. I guess it’s the best of both worlds!.

So how do we do it. We train individuals through CD based multimedia and some reading material, then the client completes a set of worksheets working through the goal from start through to successful completion. Not too difficult and individuals love the education they can use in their lives over and over again..

This has also helped to keep the cost of Life Coaching down to a level affordable by every average person. Best way to demonstrate is to check out this free PC multi media sample, please keep you speakers on and click here:

http://www.alifecoaching.com/servicesselfcoach.htm

Hope you enjoy the free lesson. Hope this information will help you achieve your goals and ambitions…

Cheers

Life Coach Leo

A Life Coaching
http://www.alifecoaching.com

The usual perception is that VoIP is so cheap because everything’s cheaper on the World Wide Web. There’s fierce competition, and very low overheads etc. However you need to acknowledge the history of the telecommunication companies and their relationship with computer networks, and the way data actually travels around the web. An knowledge of this is necessary to fully comprehend the confusion behind the VoIP vs. POTS pricing riddle.

Long before computer networks became important telephone companies were using digital communication. At the start the original digital voice circuit was used in Chicago in 1962 although ARPANET, the predecessor to today’s Internet, wasn’t up and running until 1969. The telecommunication companies used these digital circuits to make lots of voice connections over long distances something that analogue circuits were unable to do and to this day still use them for this purpose.

Voice communication have several unique characteristics. For one thing, it’s inherently real-time. You’d get annoyed if conversations consisted of long periods of silence followed by a burst of fast conversation to catch up with the conversation on the other end. To prevent this from occurring digital voice circuits provide guaranteed Quality of Service (QoS). Once a connection is made, you will always get all the bandwidth you need. It’s not just bandwidth though; jitter is also carefully controlled by using small, fixed sized data packets. Essentially the infrastructure was specially designed to facilitate voice communication.

When computer networks began popping up in the 1980s companies wanted in. They already had a lot of infrastructure in place so they began looking at how they could send data over their existing trunk lines. They came up with numerous technologies with different levels of success. But there was (and still is) an issue: data networks are essentially different than voice networks.

Data is transferred in packets, which can arrive out of order long after they’re requested, without causing any issues. Internet Protocol (IP) was created to provide best effort delivery. Telecommunication companies had an expensive network in place, so there was a lot of incentive to use it. After some trial and error Asynchronous Transfer Mode (ATM) was designed as a compromise technology that could carry both voice and data. However it’s much less efficient than a pure data network. The costs for data transfers on ATM is more than 10connection, compared to about one percent for an Ethernet running full-throttle.

Not long ago, a friend who works in television complained that the industry has no interest in real business stories. And, I had to agree with him, since we don’t see much coverage that doesn’t involve stock prices or some sort of scandal.

But, there has been one important exception. A few years ago, the British Broadcasting Corporation (BBC) began airing a business show that became as popular as some of its regular prime-time fare (American and Canadian television networks followed up with their own versions of the program).

Fast Company magazine told us about the BBC program, which sees CEOs leaving their corner offices for a stint on the front lines. And, as they work on the front lines, the cameras are rolling.

For many, if not all CEOs who participated, the experience was a great eye-opener. According to the magazine, “Almost without exception, CEOs learn a lesson in communication. ‘We find people at the heart of every organization who know exactly what’s right and what’s wrong with it,’ says [Robert] Thirkell [who produces the show]. ‘But between them and the bosses is a layer of people — those whose careers depend on sanitizing that information. Bosses are always surprised at how much knowledge exists further down the ladder.’”

With that in mind, let’s spend a minute or two thinking about the barriers to good upward communication. But, rather than blame middle management, which seems to be one of the themes of the program, we’ll look at structural issues.

First, upward communication involves the aggregation of information or data. For example, a supervisor reports on the collective efforts of five front-line staff, a manager aggregates the data of five supervisors, and a vice-president aggregates the information provided by five managers.

As the information gets aggregated this way, it loses most of its context and richness. By richness, I’m talking about the anecdotal and personal knowledge that front-line workers gather and build from continuous interactions with customers or users. Obviously, most CEOs don’t have time to read reports comprised of hundreds of anecdotes; they want summaries of the information.

Second, as information or data moves upward, it tends to be slotted into pre-existing categories. Employees on the front-lines know and understand the nuances of each customer story; it reflects, to a greater or lesser extent, the personal relationship between worker and customer. But, there’s no place for nuance in weekly reports.

Third, upward communication normally deals with compliance, rather than competitive or operational intelligence. Managers use information moving up the hierarchy to determine how well instructions have been followed. When they want competitive or operational information they often use different means, such as bringing in consultants or commissioning studies.

It’s always tempting to attribute communication failures to moral failures by managers, but if you really want to understand communication failures, you should start by looking for structural hurdles.

In summary, CEOs who spend time on the front lines will undoubtedly be in for many surprises. But, if they want to get the news from the front lines, they’ll need to address the structural nature of upward communication.

About The Author

Robert F. Abbott writes and publishes Abbott’s Communication Letter. Each week subscribers receive, at no charge, a new communication tip that helps them lead or manage more effectively. Click here for more information: http://www.CommunicationNewsletter.com

abbottr@managersguide.com

Call accounting and telecom billing software provides many business benefits that can both save money, as well as help businesses generate revenue

Call accounting and telecom billing software provides many business benefits that can both save money, as well as help businesses generate revenue. A feature-rich call accounting software can provide many business benefits, such as:

Long Distance Bill Verification: Was the bill from your chosen long distance phone company accurate? Mostly, it isn’t. Using a call accounting system to check your long distance gives you some peace of mind – and documentation to back up your request for a refund of overpayments you may have made.

Motivate sales people: The more phone calls they make, the more they sell. Keep track of their call volume and manage them accordingly.

Bill Clients and Projects back for telephone charges incurred on their behalf: Every lawyer, government contractor, etc. does it. It makes sense.

Allocate telephone calling costs among departments and divisions: Telephones – voice, data, video and imaging – are some of your biggest expenses. They’re a cost that should be allocated to the products you are making, or the departments and divisions in your company. Telephone costs can determine which product is profitable. Which isn’t. A software company recently dropped one of its three “big” software packages because phone calls for support got too expensive.

Control Telephone Misuse: The rates for calling can vary widely depending on your carrier rate, the route the call takes, who makes the dialing decision… a call accounting system is a good check to see if you are spending money needlessly.

If your business isn’t using a call accounting or telecom expense management software, you could be losing money.

Author, Karen Ritz, VP Business Development for TelSoft Solutions, writes on the business benefits of call accounting and call detail record technology. More information can be found at http://www.telsoft-solutions.com

Typically one of the most important parts of setting up new accounting software would be to be able to invoice your customers in a professional manner and to control who owes you what and how long it has been outstanding for.

So this will be your second step, if you set up your ledger first, otherwise it is where you will start.

Before you start the actual process of invoicing from your new accounting software package you will need to set up your customers, some products and then almost certainly enter into the system the balances that customers owe you at this stage.

There will probably be provision in your accounting software for entering customer opening balances.

The age trial balance that you print out of your accounting software must equal the manual list that you started with. If it doesn’t because you have made a mistake somewhere, left an entry out, or even entered the same amount twice, and you start using the package for invoicing without rectifying the problem then you will just make it harder for yourself because you don’t have anything to balance back to. Do not start invoicing in the accounting software before your customer balances balance exactly.

If you can you should separate the balances into current. 30 – 60 days old and 60 and over days old. Your system should have provision to enter them as such. By doing so you will be able to print a customer aged trial balance report from day one and customer statements from month end one. These are two of the more important reports in any accounting software package because it shows what money is owed in what time brackets and gives you the opportunity to chase the older and overdue accounts. REMEMBER – the longer a customer has owed you the money the harder it often is to collect it.

Once your customer opening balances balance in the accounting software you should be in a position to start invoicing.

If your accounting software runs in real time mode (you don’t have to do any updating to the general ledger) you should be able to go to the general ledger and see the entries after you have done your first invoice. If you run in batch mode (like having to do an end of day update or similar) then do the update to get the entries into the ledger for you.

Now go to the ledger and find the entries. Print a Ledger financial report and see what has happened, where the entries have gone. Typically look for the Profit and Loss report as well as the trial balance.

A simple invoice to an account customer should have a few simple entries based on the following.

The invoice was for $100.00 plus a 10% GST therefore a total of $110.00. The goods you sold may have a cost of $50.00 (excluding GST). The sale was on the customers account. The entries should be similar to the following.

Sales (Profit & Loss) 100.00 Credit

Cost of Sales (Profit & Loss) 50.00 Debit

Trade Debtors (Balance Sheet) 110.00 Debit

Stock on Hand (Balance Sheet) 50.00 Credit

GST Liability(Balance Sheet) 10.00 Credit

All adds up to zero (total debits equal total credits) and each entry has a corresponding opposite entry somewhere else)

Some accounting software may not show a simple entry for cost of sales but rather have a combination of three accounts – Opening Stock, Purchases, Less Closing Stock. If so there is a separate section on this towards the end called Opening and Closing Stock Entries.

Assuming your system has a simple cost of sales account then your entries should explain themselves but, put simply, it will have made two or three entries in the Profit and Loss section -

Sales

Cost of Sales
(and GST Collected if your system runs that way)

And three in the Balance Sheet section (Assets and Liabilities)

All of the entries add up to zero. But we can also see something else very important in our overall understanding of the ledger.

All revenue or income accounts are CREDITS

All expense accounts are DEBITS

All asset accounts are DEBITS

All liability accounts are CREDITS

There are some extra entries that could have occurred -

You may have also charged your customer a delivery or freight charge, you may also have applied a rounding adjustment to round off to the nearest 5 cents etc. Freight would have been a credit, as in income and the rounding could go either way.

Your accounting software could also allow for a discount to be given at the bottom of the invoice so this would show as a debit in cost of sales

I have been involved in all aspects of the accounting software industry for over 20 years. I run several websites that specialize in various subjects including http://www.diyaccounts.com.au that gives advice on all aspects of accounting software from choosing, setting up and using it. Amongst other sites that I run are http://www.sense-now.com that helps newbies understand what internet business will probably work for them and what won’t. http://www.oumas.com.au is all about arts, crafts, hobbies, wine and beer making, dog obedience training and much more.

Good Computerized Maintenance Management Software (CMMS)
that schedules preventive maintenance work orders on your
equipment is an integral component of any efficient
maintenance department. Preventive and scheduled
maintenance, efficiently scheduled, will not only reduce
your maintenance costs, but will minimize emergency repairs
and downtime, resulting in an increase in overall
profitability.

A few years ago, choosing the right CMMS
Software was a much simpler venture. With only a few
programs to choose from, you could do minimal research and
be on your way to implementing a simple and effective
system. But, with the explosion of the maintenance software
industry in recent years, selecting your software has become
a far more complex task. One that involves extensive
investigation and evaluation. Some of the most important
issues to consider when deciding which CMMS is right for you
are cost, stability of the vendor, program features, fast
implementation, support availability, and last but not least
availability of a demonstration program.

Cost is possibly the most important consideration in the
hunt for a CMMS. Quite simply, the most useful preventive
maintenance software in the world is of no use to you if
your company cannot afford the purchase price. For the
maintenance manager on a budget the key to finding the best
software is value. A great strategy for a company selecting
their first CMMS is to look for maintenance management
software that offers low initial cost, as well as
expandability, resulting in the delivery of the greatest
value for your dollar.

Another important factor that is frequently overlooked by
CMMS buyers is the stability of the vendor developing and
distributing the preventive maintenance software. It is
vital to ask how long the vendor has been in business and if
this is the only product that they sell. Choose a system
only from a company that has been in business for a number
of years and that sells only one line of products. This will
minimize the possibility of the company going out of
business or abandoning the product line for one of their
other ventures. After all, a new program or one from a start
up company may seem like a great deal, but if your support
system disappears your maintenance software investment will
quickly become worthless.

Program features are another important component of choosing
a CMMS. Determine what your maintenance goals are and look
for a program that will meet them. For the simplest of
operations you will need to list your equipment, enter
preventive maintenance tasks on that equipment and then be
able to generate and print work orders. For more complex
operations there may be a need bar coding for inventory and
customizable reporting. Some distributors offer a base
program with the option of adding modules, which are
available immediately or as needed in the future. This is a
great option to have as your maintenance operation becomes
more efficient and additional features and customizations
are desired.

Implementation must be quick and efficient. After all, a
CMMS that will be cumbersome to get up and running will only
tie up more time and resources. Features like wizards or
other automated entry will make implementation exponentially
faster and will have you on your way to maintenance
efficiency in very little time.

Technical support for implementation must be available and
personnel should be on hand on an ongoing basis for any
future challenges that may arise. Part of this support
should be periodic update releases to keep your technology
current in this fast paced digital age. Remember, CMMS is an
investment in the productivity of your maintenance
department. A maintenance software distributor should be
reputable and have been in business for a number of years to
insure that your software will serve its purpose for many
years to come.

A fully working demonstration of the program is probably the
most useful tool that you will have in your evaluation of
any CMMS. Install the program that you are considering and
begin implementing it. This will give you a solid idea of
all of the issues we have discussed in this article. You
will be able to find out what kind of time frame to expect
for implementation and may evaluate the usefulness and
availability of the features that you need. While evaluating
demonstration software you may call the distributor with
questions and see for yourself what kind of support is
available and if it will readily meet your requirements.

As you know, good Computerized Maintenance Management
Software can be the backbone of your maintenance department.
Be sure that you choose the right CMMS to fit your
department’s needs and start optimizing today!

Erin Ouellette
COGZ Systems
203-263-7882
http://www.cogz.com/

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